module01-lesson09
Lesson 9 — Fulfillment KPIs (OTIF, DOT, FOT, DIF)
Every fulfillment operation generates data — but only a few numbers truly reflect performance. These are your KPIs: the signals that tell you whether your fulfillment system is reliable, predictable, and meeting customer expectations. This lesson explains the difference between metrics and KPIs, introduces the four most important fulfillment KPIs, shows